Returns & Exchanges Policy

When you purchase from us we want you to love what you’ve ordered! If for any reason you’re not completely happy with your purchase, we offer exchanges on items returned within 30 days of receipt, provided they’re unworn, unwashed, and in their original condition.

Here’s how the process works:

Exchanges:

If you’d like to exchange an item, please follow these steps:

1. Fill out our online returns form (HERE) and submit it by pressing the ‘Submit’ button. It’s important we have a hard copy as well, so please print it out and include it in the return parcel.

2. Package your item carefully –

• Clothing - make sure it’s in its original, unworn condition.

• Prints - If you’ve had a change of mind or want to exchange, prints must be returned in the original packaging unopened.

3. Send it back to us at the following address:

Tahnee Kelland

5 Bluerise Cove

Falcon WA 6210

Please note: Customers are responsible for covering the cost of return shipping and providing a prepaid, pre-addressed mailer bag to send the garment back in.

Refunds for Faulty Garments:

If your item is faulty, we’ll be happy to issue a refund. Just get in touch with us and we’ll arrange everything. Our team will assess the fault and make sure you’re taken care of.

If you have any questions or need assistance, don’t hesitate to reach out to our friendly team. We’re here to help!

Thank you for choosing us to shop with us we truly appreciate your support!

HOW QUICKLY WILL MY ORDER BE PROCESSED

Paper Prints

All artworks are printed locally in Australia by Ross at Fine Photos. Prints are made to order so please allow 2 weeks for your order to arrive if you live in Australia and 4 weeks for international orders.

Canvas Orders

Canvas prints are custom made-to-order. Please allow approximately 10 working days for manufacturing and approximately 10 working days for delivery depending on state and location in Australia.

Clothing

Preorders - Your order will be dispatched as quickly as possible once the preorder stock arrives. Keep an eye on Instagram posts for updates.

Available Stock - If you’ve placed an order for stock that we have available in store it will be typically be posted within a 1-3 day window.

Peak Periods

During peak times it may take a little longer to get you order to you. But please be assured that we will be working hard to keep any delay to a minimum.

Tracking within Australia

An email will be sent with your tracking number once your parcel has been posted. Please keep and eye out for this and also check your junk mail in case it arrives there. It’s important that you follow the tracking so you can estimate when your parcel will be delivered and so that you can act promptly if there is a problem by reporting this to your local postal agent or authority. In Australia you can use your tracking number and complete a search (here).

International Tracking

If your parcel is travelling to you overseas you can use your tracking number and complete a search (here).

Duties and Taxes

Please note that customers are responsible for any applicable duties, taxes, tariffs and customs fees that may be incurred when receiving goods in their country. These charges are determined by the destination country’s customs office and are not included in the price of the product or shipping costs. We recommend checking with your local customs office for more information on potential fees before placing an order.

Goods sent to the USA

We have commenced shipping to the USA. Please check with your local customs office for more information on potential tariffs and fees before placing an order.

Goods sent to New Zealand

Customs do not collect any duty, fees or GST unless the value of your item/shipment is over NZ$1000.

Goods sent to the UK and Northern Ireland

VAT is charged on all goods (except for gifts worth £39 or less) sent from:

- Outside the UK to Great Britain

- Outside the UK and the EU to Northern Ireland

- As there is currently no free trade agreement between Australia and the UK, customs duties will apply to goods worth over £135.

If your order is travelling to your overseas address from Australia we recommend that you track your parcel using your tracking number and one or more of the universal online tracking tools for the best information.

https://parcelsapp.com/en/tracking

https://www.ordertracker.com/

https://www.parceltracker.com/track

CARE GUIDE

We take pride in producing high-quality garments made from sustainable fabrics like GOTS-certified Organic Cotton. To help you extend the life of your clothing and maintain its fit and feel, we’ve provided detailed care instructions below.

General Care Guidelines

• Wash in Cold Water: Always wash your garments in cold water (preferably below 30°C) to protect the fibres and minimise shrinkage.

• Use Mild Detergents: Opt for gentle, eco-friendly detergents to preserve the natural softness and durability of the fabric.

• Avoid Harsh Chemicals: Do not use bleach or other harsh chemicals as they can weaken the fibres and damage the garment's colour.

Drying Recommendations

• Air Dry: For best results, lay your garments flat to dry or hang them in the shade. This method reduces energy usage and prevents excessive shrinkage.

• Tumble Dry (Optional): If you prefer to tumble dry, use a low heat setting. We recommend sizing up by 1–2 sizes if you plan to use a dryer, as some shrinkage is expected.

Shrinkage Information

Although we pre-wash all fabrics before cutting to reduce shrinkage, a small amount (1–3 cm) is still possible after the first cold wash. We account for this in our garment sizing, which is why our tees run slightly oversized upon purchase. After their first wash, they are designed to shrink to fit within the intended size range.

• Concerned About Fit? If you prefer a looser fit or plan to tumble dry regularly, we suggest sizing up 1–2 sizes to accommodate any shrinkage.

Specific Fabric Details

Organic Cotton

• Known for its softness and durability, organic cotton garments will retain their quality when cared for properly.

• Cold water washing and air drying are ideal for maintaining its shape and longevity.

• Shrinkage tolerance 1-2cm. 

By following these care instructions, you’ll not only protect your garments but also contribute to a more sustainable and mindful lifestyle.  

Why Zero Shrinkage Is Unavoidable with Natural Fibres

We prioritise using natural fibres like Organic Cotton in our garments because of their sustainability, breathability, and comfort. However, one of the characteristics of natural fibres is that some degree of shrinkage is inevitable, even with the best care practices.

Why Do Natural Fibres Shrink?

• Fibre Structure: Natural fibres like hemp and cotton have a more open, breathable structure compared to synthetic materials. When exposed to water, especially during the first wash, the fibres relax and return to their natural state, leading to slight shrinkage.

• Moisture Absorption: Hemp and cotton absorb moisture much more than synthetic fabrics. This can cause the fibres to contract slightly during washing and drying.

• Environmental Impact of Pre-Washing: While we pre-wash all our fabrics to minimise shrinkage, eliminating it completely would require excessive chemical treatments or high-heat processes, which we avoid to maintain the integrity of the fabric and reduce environmental impact.

How We Account for Shrinkage

We intentionally design our garments with slightly oversized measurements to ensure they shrink into the perfect fit after their first wash. This process allows us to deliver a garment that remains true to its size chart while still embracing the natural qualities of the fibres.

Why Natural Fibres Are Worth It

Despite this minor adjustment, natural fibres offer numerous benefits that outweigh the inconvenience of slight shrinkage:Breathability: Keeps you cool in warm weather and warm in cooler climates.Durability: Organic cotton is long-lasting when cared for correctly.Softness and Comfort: Natural fibres soften with every wash, offering unparalleled comfort.Sustainability: Organic cotton is biodegradable, renewable, and grown with less impact on the environment compared to synthetic materials. We embrace the natural characteristics of these fibres and are proud to offer garments that reflect their sustainable and high-quality origins. With proper care and understanding, you’ll enjoy the long-lasting benefits of wearing clothing made with intention and respect for the planet.