PRIVACY POLICY

1. Introduction
Welcome to Tahnee Kelland ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sign up to our mailing list and purchase our products, through our online store (the "Services"). We are based in Australia and sell to customers worldwide.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment details when you make a purchase or sign up to our mailing list.

  • Transaction Information: Details about purchases, orders, and payments.

  • Usage Data: Information about how you interact with our website (e.g., pages viewed, time spent).

  • Device Information: IP address, browser type, time zone, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate and improve the website.

3. How We Use Your Information
We use your information to:

  • Process and fulfil orders, including shipping and returns

  • Communicate with you about your order or enquiries

  • Provide customer support

  • Improve and optimise our website and services

  • Send marketing communications (only where permitted by law or with your consent)

  • Prevent fraud and ensure the security of our Services

4. Sharing Your Information
We may share your information with:

  • Payment processors to securely handle transactions

  • Shipping and logistics providers to deliver your orders

  • Service providers who assist with website functionality, analytics, and communications

  • Legal or regulatory authorities if required by law

We do not sell your personal information.

5. International Data Transfers
As we operate in Australia and sell globally, your information may be transferred to and processed in countries outside of your own. We take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting obligations.

7. Data Security
We take reasonable precautions and implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

8. Your Rights
Depending on your location, including under Australian privacy laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information where applicable

  • Opt out of marketing communications at any time

To exercise your rights, please contact us here.

9. Cookies
Our website uses cookies and similar technologies to ensure functionality, analyse performance, and enhance your experience. You can control cookies through your browser settings.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date."

13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:

Tahnee Kelland
Email: tahneekelland@outlook.com
Location: Western Australia

Effective Date: 17th April 2026